Introduction

SARAM Hotels we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, email address, phone number, and other contact details.
• Financial Information: Payment card details and billing information.
• Booking and Stay Information: Reservation details, stay preferences, and special requests.
• Technical Data: IP address, browser type, and usage data collected through cookies and similar technologies.

How We Use Your Information

We use your personal data to:

• Process and manage your bookings.
• Provide customer service and support.
• Improve our services and personalise your experience.
• Comply with legal obligations and protect our legal rights.

Data Sharing and Disclosure

We may share your data with:

• Service providers and partners who assist in our operations (e.g., payment processors, IT service providers).
• Law enforcement or regulatory bodies when required by law.
• Other entities in the event of a business transfer or restructuring.

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data under certain conditions.
• Object to or restrict our processing of your data.
• Withdraw consent at any time where we rely on consent to process your data.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email.